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Customer Support
How Can We Help You Today?
Our dedicated support team is here to assist you with all your banking needs. Choose the most convenient way to reach us or find answers instantly in our knowledge base.
Choose Your Preferred Contact Method
Live Chat
Get instant help through our live chat
Average response time: 2 minutes
For account queries and general support
Email Support
Send us detailed inquiries via email
Response within 24 hours
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For formal complaints
Branch Visit
Visit any of our 150+ branches across Greece
Athens, Thessaloniki, Patras & more
Extended hours in major cities
What Do You Need Help With?
Account Services
Account opening, closures, statements, and general account management
- Open new account
- Update personal information
- Request statements
- Account closures
Cards & Payments
Credit cards, debit cards, payments, and transaction issues
- Card activation
- Lost/stolen cards
- Payment disputes
- PIN changes
Digital Banking
Online banking, mobile app, and digital service support
- Login issues
- Mobile app problems
- Password reset
- Digital features
Loans & Credit
Personal loans, mortgages, credit applications, and repayments
- Loan applications
- Payment schedules
- Interest rates
- Early repayment
Investments
Investment accounts, portfolio management, and advisory services
- Investment advice
- Portfolio review
- Market updates
- Risk assessment
Security & Fraud
Report suspicious activity, fraud protection, and security concerns
- Report fraud
- Suspicious transactions
- Security alerts
- Account protection
Our Support Hours
Phone Support
- Emergency Line: 24/7/365
- General Support: Mon-Fri 8AM-8PM
- Weekend Support: Sat-Sun 9AM-5PM
Digital Support
- Live Chat: 24/7
- Email Support: 24/7
- Social Media: Mon-Fri 9AM-6PM
Emergency Support
Lost cards, suspicious activity, or urgent account issues
Available 24/7
Find Answers Instantly
Help Us Improve Our Service
Your feedback is valuable to us. Let us know about your support experience or suggest improvements to help us serve you better.
