Terms and Conditions

1. Definitions

In these Terms and Conditions:

• "Bank," "We," "Us," "Our" refers to FBBank Banking Institution
• "Customer," "You," "Your" refers to the account holder or service user
• "Account" means any banking account maintained with FBBank
• "Services" refers to all banking products and services offered by FBBank
• "Digital Banking" includes online banking, mobile app, and electronic services
• "Business Day" means Monday to Friday, excluding Greek public holidays
• "AFM" refers to the Greek Tax Identification Number (Αριθμός Φορολογικού Μητρώου)

2. Account Opening and Maintenance

2.1 Account Opening Requirements

• Valid identification documents as required by Greek law
• AFM (Tax Identification Number) from Greek tax authorities
• Proof of address in Greece
• Minimum opening deposit as specified for each account type
• Completion of Know Your Customer (KYC) procedures

2.2 Account Maintenance

• You must maintain accurate and current information
• Notify us immediately of any changes to your contact details
• Maintain minimum balance requirements where applicable
• Use your account in accordance with its intended purpose

2.3 Account Types and Features

• Current Account: For daily banking transactions
• Savings Account: Interest-bearing deposit account
• Business Account: For commercial banking needs
• Student Account: Special terms for full-time students

3. Fees and Charges

3.1 Fee Structure

Current fees are outlined in our Fee Schedule, available at all branches and on our website. Fees may include:

• Monthly account maintenance fees
• Transaction fees for services
• ATM usage fees (domestic and international)
• Foreign exchange margins
• Loan processing and administration fees
• Overdraft and insufficient funds fees

3.2 Fee Changes

• We may change fees with 60 days' written notice
• Fee increases will be communicated via account statements or separate notice
• Continued use of services constitutes acceptance of new fees
• You may close your account if you disagree with fee changes

3.3 Payment of Fees

• Fees are automatically debited from your account
• You authorize us to debit fees from any of your accounts
• Insufficient funds may result in additional charges

4. Transactions and Payments

4.1 Transaction Authorization

• All transactions require proper authorization
• You are responsible for all authorized transactions
• Report unauthorized transactions immediately
• We may refuse transactions that exceed daily limits

4.2 Payment Processing

• Payments are processed on business days only
• Cut-off times apply for same-day processing
• International transfers may take 1-5 business days
• SEPA transfers within EU are processed same day

4.3 Transaction Limits

• Daily ATM withdrawal limits apply
• Online transfer limits may be set for security
• Large cash transactions require advance notice
• Limits may be adjusted based on account history

5. Digital Banking Services

5.1 Access and Security

• Maintain confidentiality of login credentials
• Use strong passwords and enable two-factor authentication
• Do not share access credentials with others
• Log out completely after each session
• Report suspected security breaches immediately

5.2 Service Availability

• Digital services are available 24/7, subject to maintenance
• Scheduled maintenance will be announced in advance
• We are not liable for service interruptions beyond our control
• Emergency procedures are available during system outages

5.3 Mobile Banking

• Download the official FBBank mobile app only
• Keep your mobile device secure and updated
• Enable device lock and app security features
• Report lost or stolen devices immediately

6. Loans and Credit Facilities

6.1 Credit Assessment

• All credit applications are subject to approval
• We conduct credit checks and income verification
• Credit decisions are based on our lending criteria
• We may require collateral or guarantees

6.2 Loan Terms

• Interest rates may be fixed or variable
• Repayment terms are specified in loan agreements
• Early repayment may be subject to fees
• Default may result in acceleration of the loan

6.3 Credit Cards

• Credit limits are assigned based on creditworthiness
• Minimum payments are due monthly
• Interest is charged on outstanding balances
• Card usage is subject to terms and conditions

7. Liability and Responsibility

7.1 Customer Responsibilities

• Maintain sufficient funds for authorized transactions
• Review account statements and report discrepancies
• Protect account information and access credentials
• Comply with applicable laws and regulations
• Use services for lawful purposes only

7.2 Bank's Liability

• We are liable for errors caused by our negligence
• Liability is limited to direct damages only
• We are not liable for indirect or consequential damages
• Force majeure events exempt us from liability

7.3 Deposit Protection

• Deposits are protected by the Hellenic Deposit and Investment Guarantee Fund
• Coverage is up to €100,000 per depositor per bank
• Protection applies to eligible deposit accounts only
• Investment products are not covered by deposit insurance

8. Account Closure and Termination

8.1 Customer-Initiated Closure

• You may close your account at any time with proper notice
• Settle all outstanding obligations before closure
• Return all bank property (cards, checks, etc.)
• Closure fees may apply as specified in the Fee Schedule

8.2 Bank-Initiated Closure

We may close your account in the following circumstances:

• Breach of these terms and conditions
• Fraudulent or illegal activity
• Extended periods of inactivity
• Failure to maintain minimum balance requirements
• Non-compliance with KYC requirements

8.3 Post-Closure Obligations

• Outstanding obligations survive account closure
• We will return remaining balances after deducting fees
• Confidentiality obligations continue after termination
• These terms remain in effect for closed accounts

9. Legal and Regulatory Compliance

9.1 Governing Law

These terms are governed by Greek law and subject to the jurisdiction of Greek courts.

9.2 Regulatory Compliance

• We operate under the supervision of the Bank of Greece
• Services comply with EU banking directives
• Anti-money laundering laws apply to all transactions
• Tax reporting obligations are mandatory

9.3 Amendments

• We may amend these terms with appropriate notice
• Material changes require 60 days' written notice
• Continued use constitutes acceptance of amendments
• You may terminate your relationship if you disagree with changes

10. Contact Information

For questions about these terms or banking services: