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Privacy Policy
Data Protection & Privacy
FBBank is committed to protecting your personal data and respecting your privacy rights in accordance with EU General Data Protection Regulation (GDPR) and Greek banking laws.
1. Information We Collect
FBBank collects personal information necessary to provide banking services and comply with legal obligations:
Personal Identification Data
- Full name, date of birth, and nationality
- Government-issued identification (passport, ID card)
- AFM (Greek tax identification number)
- Contact information (address, phone, email)
- Employment and income information
Financial Information
- Account balances and transaction history
- Credit history and credit scores
- Investment portfolio and trading activity
- Loan applications and repayment history
Technical Data
- IP addresses and device information
- Online banking usage patterns
- Security authentication data
- Website cookies and preferences
2. How We Use Your Information
We process your personal data for the following purposes:
Banking Services
- Account opening and maintenance
- Processing transactions and payments
- Loan and credit assessments
- Investment advisory services
Legal Compliance
- Anti-money laundering (AML) checks
- Know Your Customer (KYC) procedures
- Tax reporting to Greek authorities
- Regulatory reporting requirements
Customer Service
- Responding to inquiries and support requests
- Account security and fraud prevention
- Service improvements and communications
- Marketing relevant banking products (with consent)
3. Information Sharing and Disclosure
FBBank may share your information in the following circumstances:
Regulatory and Legal Requirements
- Bank of Greece and other regulatory authorities
- Greek tax authorities (AADE)
- Law enforcement agencies when legally required
- Courts and legal proceedings
Service Providers
- Payment processing companies
- Credit reporting agencies
- Technology service providers
- Professional advisors (auditors, lawyers)
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
4. Data Security and Protection
FBBank implements comprehensive security measures to protect your personal information:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Advanced firewall and intrusion detection systems
- Secure data centers with 24/7 monitoring
- Regular security audits and penetration testing
Access Controls
- Multi-factor authentication for sensitive operations
- Role-based access controls for employees
- Regular access reviews and privilege management
- Secure device management and endpoint protection
Data Handling
- Data minimization and purpose limitation
- Secure data backup and recovery procedures
- Anonymization and pseudonymization where possible
- Secure data disposal when no longer needed
5. Your Privacy Rights Under GDPR
As a data subject under EU GDPR, you have the following rights:
Right to Access
Request copies of your personal data and information about how it's processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restrict Processing
Request limitation of processing under specific conditions.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
Exercising Your Rights: Contact our Data Protection Officer at dpo@fbbanks.com or visit any branch office.
7. Contact Information
For questions about this privacy policy or your personal data:
Data Protection Officer
Email: dpo@fbbanks.com
Customer Service
Email: support@fbbanks.com
Postal Address
FBBank Banking
The FBB - First Business Bank S.A. (Greece) is located at 91, Michalakopoulou Str., 115 28,Ā Athens,Ā Greece.
Supervisory Authority
Hellenic Data Protection Authority
Website: www.dpa.com
